Training & Development

Action Learning

Action learning is a powerful team coaching and problem-solving tool. However, it needs to be used in a well-managed way to gain maximum benefit. Come to this workshop to see how you can learn to use and apply this technique to improve performance, productivity and colleague engagement. Be prepared to be amazed at the power and impact Action Learning can have within the workplace and learn how to deploy the technique with confidence. This interactive workshop will provide a safe environment for you to both learn and practice your skills and to receive constructive feedback from experts in Action Learning.

Coaching & Mentoring Skills

Everybody is talking about coaching and mentoring, but not everyone knows just what it is and what it entails. Come to this workshop if you are looking to improve your coaching and mentoring style and approach. There will be lots of tips, tools and models to take away with advice and guidance on how you can create a coaching culture within your team. This exciting workshop will provide you with all the basic knowledge and awareness to be a professional workplace coach or mentor. Even if you have been coaching/mentoring for a while this workshop will be a great refresh for your skills. 

Conflict Management

Conflict is an unfortunate dynamic in any organisation, particularly where there is change and development. Come to this workshop and learn how conflict can be appropriately ‘managed out’ and how conflict can in certain circumstances, be focused to deliver positive results. You will learn the component elements of conflict and the underpinning psychology of which it occurs. With such knowledge you will be able to identify the early signs of tensions and have effective intervention strategies that you will have confidence to deploy. You will understand how this links to quality service provision. This highly facilitative workshop will provide you with tips and techniques to enable you to manage all potential conflict situations and produce constructive working relationships, internal and external to the organisation.

Dealing with Workplace Politics

Workplace politics is a subject seldom dealt with in a training environment, and yet the cultural impact of internal politics can have a dramatic affect upon the way people feel, their engagement levels, performance and productivity.  This workshop explores the wide variety of potential political intrigue within the organisational context and provides participants with strategies to manage these often sensitive issues in a productive, ethical way.

Leadership Resilience

Motivating Teams

This workshop will focus upon the skills required to motivate teams of people to deliver great performance and high levels of productivity. It will explore the team dynamic and provide tips and guidance on how to develop and lead effective teams with diverse skills and abilities. Effective team management is an essential management and supervisory skill and this workshop will demonstrate how quick wins can be achieved. If you want to take your team leadership skills to the next level then this exciting workshop is essential and it is guaranteed to improve your professional reputation and career prospects.  This can be combined with the TMSDI Team Management Profile for effective results.  

Powerful Presentations

If you are looking to improve the way you give presentations or the way you interact with others, then this is the workshop for you. This will be an interactive and participative workshop which will provide you with some key tips and techniques on how to improve confidence and influence others, gain a new focus and direction with your presentations and understand how to manage stress and anxiety.    You will learn how to understand your audience and how to engage and influence them. You will develop a confident personal style, unique to yourself, with lots of opportunities to practice in a safe environment with helpful and constructive feedback and guidance from an international expert in the field. This presentation skills development course looks at all the factors that affect how confidently you deliver any presentation. It will help you look forward to your next presentation with confidence. The Presentation Course offers simple, easy to practice tools to help you cope with nerves, get your message across memorably, structure your material for the best impact and present effectively to audiences of varied sizes. It is fun and effective with plenty of opportunities to practice. 

Stress Management

We all suffer from stress at some stage and we also see it in others. This invaluable workshop will help you identify the early signs of stress in self and others and provide helpful tips and techniques that can be used to minimise the harmful side effects of this disabling condition. Learn how to prevent stress taking hold and understand the triggers. Become stress free yourself and learn how to become calmer and less anxious. This workshop will be as important for you as it will be for your team. Stress is a killer; let’s all find ways to reduce its impact both in our lives and at work.

The Power of Positive Thinking

Positive attitude is essential for the delivery of high quality team performance and business success. Lack of right attitude is the leading cause of conflict in the workplace. Learning how to maintain a positive attitude in the workplace can be challenging. How can someone get through tough times and still have a positive attitude at the end of the day? The biggest difference between success and failure is the root of that person’s attitude. People with positive outlooks actually have an edge in getting promoted to the top jobs. Creating a better future can often come from a change of attitude. Positive thinking must be accompanied by positive action to bring about positive change.

Board of Directors Training

Through our international Affiliates we are able to offer focused sessions for Boards of Directors that can have a real impact on the strategic direction of an organisation.  We bring high-level, international industry speakers who are experts within their field to deliver these stimulating sessions and we have a very good reputation and experience in dealing with Boards and their unique requirements.

Collaborative Working & Alliance Building

Collaborative working and alliance building are becoming the two most important management skills in today’s economic climate. No one is as good as all of us! Come to this fascinating workshop to learn the benefits of collaboration and understand how effective alliances can be built and sustained to maximise performance and productivity. See the benefits to you and your organisation. Tips and techniques will be shared along with the underpinning contemporary theory and research. Case studies will be shared to demonstrate just what benefits can be gained through effective collaboration and strategic engagement at all levels.

Creativity and Innovation

The companies that have done the best over the long haul are those who are the most creative and innovative.  Everybody has the potential to be creative but there needs to be an environment in which creativity can be expressed.  In this workshop we explore the required elements within the organisational culture to allow this to happen.  Innovation is the process by which the creativity is translated into an operational imperative and thus enhances the organisation's products and services for the benefit of customers.  The speed with which we can translate a creative idea from an employee to the marketplace may give us a competitive advantage.  The source of creativity is not restricted to members of the organisation and in this workshop we explore other sources of creative genius, including ideas for improvements from our customers.  We explore Red/Blue Ocean concepts, Divergent Thinking Models and Action Learning and relate it specifically to your organisational strategy. 

Delegation Skills

Delegation is often one of the hardest skills for a manager to master. However, the skill can be learned. This workshop explores many of the facets of delegation: When to delegate and who to delegate to. We will go through the delegation process step by step, to see where the pitfalls lie and what we can do about getting around them. You will clearly identify how delegation fits into your current job and how it can make you more successful.  You will identify different ways of delegating tasks, give better instructions for improved delegation results, ask better questions and listen more effectively, recognise common delegation pitfalls and how to avoid them, and you will practically test your delegation skills.

Mediation Skills for Managers

Mediation can be a highly effective technique for resolving disputes at work. This workshop is designed to give managers the core skills needed to effectively resolve workplace conflict and prevent complex grievances and legal challenges. It is for anyone who has from time to time the need to mediate between two or more conflicting parties at work (or in any context). HR professionals, grievance handlers and anyone who is looking to improve their mediation or negotiation skills. The content will include the legal framework surrounding mediation, the business benefits, contemporary mediation techniques, the psychology and neurology of mediation, process of mediation, record keeping, contracting, building rapport, negotiation theory, case studies with opportunities to practice your skills and receive feedback in a safe learning environment.

Negotiation Skills

The ability to achieve win/win negotiations in today’s economic environment has never been more important. Come and learn the techniques that will give you quick and lasting results in negotiations whilst maintaining your reputation and credibility. Know how to create an environment of trust and confidence within which agreements can be achieved and deals effectively closed. Understand the underlying psychology of effective negotiations and practice your skills in this interactive and exciting workshop. Gain some important tips and techniques to help develop the negotiator within you.

Selling & Advanced Selling Skills

One of our most popular workshops, we take a highly interactive, enjoyable and fun approach to achieving results in sales built on lots of practice and role-playing.  Our techniques are grounded in contemporary research and theory, and we are experts at delivering this training for a range of employees from those without experience, to seasoned sales professionals who regularly report feeling refreshed and invigorated by our sales programmes.  Delegates learn and practice the fundamentals (and where relevant advanced principals) of influencing and selling and leave in possession of models and concepts which can be deployed immediately back in the workplace.  They will have raised self-confidence and self esteem and throughout the workshop days, all will have the opportunity to practice their selling skills in a safe and supportive learning environment and receive helpful and constructive feedback as to how they can enhance their sales results.   

Team Building, Alignment & Motivation

Very popular in 2019, organisations are valuing the benefit to be gained from having productive, well-aligned and motivated high-performance teams.  We can use the TMSDI psychometric tool to build and illustrate the strengths of your current team, and our accredited facilitators can tailor the team building workshop specifically to your team's unique requirements to build a more balanced, motivated and better-performing team.  Why is it that when you put together groups of skilled employees, some perform together extremely well and others do not?  Our team-building workshops get into the heart of this and provide solutions for better teamwork and performance.  We specialise in team building from very small teams up to very large teams and we use highly engaging, interactive techniques that can cover:  How to lead in a team environment, how to be a productive team member, building trust and confidence in diverse teams, managing teams in times of change, building collaborative advantage through team alliances, strategic direction and operational team alignment.  Our facilitators are approved to run high octane team challenges that include board and arrow breaking!

Time Management

Who robs you of time? Come to this workshop and learn ways of managing the precious commodity of time. Learn how to take back control of your life and become the organised and productive person you want to be. This entertaining and thought-provoking workshop will give you all the tips and techniques you will ever need to become more efficient and effective, both at work and at home. Learn the act of prioritisation and delegation and understand why we all have a tendency to procrastinate on occasions.

Change Management

Everyone wants things to get better and improve but no one particularly enjoys going through a process or experience of change. Change can be a great thing but it must be managed sensitively and appropriately. This workshop will help you understand the underlying psychology of change and how it can be something to be productively welcomed and embraced. Learn tips and techniques for you to become an agent of change. Discover how you can motivate and become the supporter and driver of change strategies. Gain commitment of your team and become the champion of change. This workshop will show you how.

Communication & Advanced Communication Skills

This highly interactive and engaging workshop will cover all the essentials in relation to effective communication. It will provide a valuable insight into how communication can be made more effective and will identify areas where we can all improve our ability to be both heard and understood. Lots of tips and techniques will be shared on how to prevent miscommunication along with an overview of the psychology of communication and the non-verbal aspects. The ability to be clear, concise and effective is an essential skill and this workshop will provide you with a thorough understanding of how to get your message delivered effectively.

Customer Centricity

'Customer Centricity' is all about developing client centric relationships that really focus on building the business and its processes around what our customers require and desire.  It is a paradigm shift away from traditional models where we produce products/services first along with relevant support systems and then try to push them to the market.  A customer-centric organisation focuses in on it's internal customer-service; on employee motivation, productivity and engagement levels, and believes that when things are right on the inside they will be right on the outside.  This programme provides a practical outline on how to achieve Customer Centricity.  Ultimately, the aim it to create employee and customer advocacy for our organisation.

Emotional Intelligence

To be a truly effective leader in your organisation, what attributes do you need? Significant studies conducted over the past decade have shown that Emotional Intelligence is the most important feature of outstanding leadership and has a significantly greater correlation with success than IQ or technical skill alone. The good news is that Emotional Intelligence can be developed and improved. This engaging, interactive and enjoyable workshop will allow you to explore the benefits of a high EQ in every aspect of your life and equip you with techniques for improving and developing your ability to manage your emotions, motivate and inspire those around you, empathise with others better, and become a nicer person to work with.

Mindfulness for Business

Mindfulness is the next “big thing,” but what’s it all about and how can it help deliver improved business performance and enhanced career development? This one-day workshop uses a highly engaging and practically focused approach to show you 'what' and 'how.'  Together we explore the contemporary theory, research and practice of mindfulness and understand how things can improve by implementing some simple but effective techniques. You will learn how to practice mindfulness, how to identify the causes of stress and strategies to combat it,  how to use simple but effective mindfulness techniques to remain calm and focused.   You will learn how to assess and increase emotional resilience, how to remain in the productive flow of life, how to let go of the unproductive things that may be holding you back.  You will undertake a work-place assessment of your current situation and develop strategies for improvement and change.

Organisational & Workplace Ethics

Defining organisational ethics is the starting point for delegates on this workshop.  Ethics need to be derived from consultation with staff, customers and stakeholders with a view to them becoming widely accepted before being incorporated within policies, procedures and linked to competency frameworks thus positively and productively impacting upon organisational culture. They are the basis of decision making and of doing the right things in the face of routine or difficult and controversial issues and circumstances.  An organisation devoting resources to developing policies and procedures, training, marketing and promoting them and supporting ethical leadership that encourages ethical actions, builds a positive and productive corporate culture which reflects externally to the community and impacts positively in terms of reputation, trust and confidence, internally and throughout society.  Staff morale and motivation will improve when employees feel protected. Staff become more loyal and trusting and engagement increases.

Ethics express the organisational values through the diversity of its people, driving forward the organisational purpose. They can provide common, consistent and high-quality service delivery and align people towards clear goals and objectives. They provide an organisational compass rather than a road map towards success. In this workshop we explore the four elements to the creation of an ethical and behavioural change within an organisation.  The workshop is a blend of theory, practical case studies, problem solving and facilitated group discussion.

Strategy Development and Planning

This fascinating workshop will demystify strategy development and planning and will provide lots of tips, techniques and models to assist those attending to fully understand the complexities and the benefits of good organisational practice. Find ways to make strategy both relevant and focused. Understand how to get the essential buy in from staff, colleagues and key stakeholders. Experts and international strategists will show you the way to become more effective and influential in strategy development and will demonstrate how the planning cycle can be used to deliver enhanced performance and productivity. You will emerge from this workshop with a clearer understanding of these strategic essentials and your professional credibility and capability will be enhanced as a result.

Technical Workshops

We work with our international Affiliates to bring focused technical training in a number of areas that include:

• Banking & Finance
• Corporate Governance and Risk
• Health & Safety
• Oil and Gas sector specific training
• Leadership in Education/Schools
• Military/Police specific training 
• Some programmes can be delivered in Arabic language